Waste Industries Price Increase!!

I just received my quarterly bill and it doubled! The bill says at the bottom after 10 years they had to raise their prices. I called Customer Service and she told me that my raise to $130.65 for one can once a week is exactly the same as the newly raised twice a week pick up. I was promised a return call from Yvette the manager.

Can anyone confirm how much Waste Management is for one can/once a week? While I never liked their service compared to WI I certainly am going to price compare.


wendy said:

I just received my quarterly bill and it doubled! The bill says at the bottom after 10 years they had to raise their prices. I called Customer Service and she told me that my raise to $130.65 for one can once a week is exactly the same as the newly raised twice a week pick up. I was promised a return call from Yvette the manager.

Can anyone confirm how much Waste Management is for one can/once a week? While I never liked their service compared to WI I certainly am going to price compare.

When I switched from WM to WI last summer, I was paying $174 a quarter for 2 cans once a week.


wendy said:

I just received my quarterly bill and it doubled!

In the tag program, which WI discontinued at the end of 2024, we paid $47.49 a quarter plus $1 per 13-gallon bag and $1.50 or $2 (I forget which) per 30-gallon bag. One can twice a week. Ended up being around $60 a quarter.

This quarter, our bill is $120.00 for one can twice a week, so it doubled for us, too. Why our bill, which arrived just today, differs from the $130.65 quote that WI gave you, I don’t know.


DaveSchmidt said:

In the tag program, which WI discontinued at the end of 2024, we paid $47.49 a quarter plus  per 13-gallon bag and $1.50 or $2 (I forget which) per 30-gallon bag. One can twice a week. Ended up being around $60 a quarter.

This quarter, our bill is $120.00 for one can twice a week, so it doubled for us, too. Why our bill, which arrived just today, differs from the $130.65 quote that WI gave you, I don’t know.

it is $120. I provided the total on the invoice which includes Environmental and NJ tax, $9 and $1.65, respectively. I think it unfair to have the same rate increase/bill for once a week versus twice. Thanks for confirming. I'll report back my conversation with Yvette today. Thanks for the info Dave. We had never participated in the tag program and merely had many years ago switched from one can 2 times a week to one can 1 time a week They certainly deserve a rate increase after 10 years (I will accept that time period as accurate) but it is sticker shock and the unfairness of the same price for once versus twice is sticking in the throat a bit. (Not that we really need twice a week for our household.)


DaveSchmidt said:

wendy said:

I just received my quarterly bill and it doubled!

In the tag program, which WI discontinued at the end of 2024, we paid $47.49 a quarter plus $1 per 13-gallon bag and $1.50 or $2 (I forget which) per 30-gallon bag. One can twice a week. Ended up being around $60 a quarter.

This quarter, our bill is $120.00 for one can twice a week, so it doubled for us, too. Why our bill, which arrived just today, differs from the $130.65 quote that WI gave you, I don’t know.

Had a great talk with Yvette, manager at WI. She acknowledged that the rate is now the same for one can twice a week and one can once a week. So if we want we can switch to twice a week with no increase. Based on my understanding of the pricing at WM sticking with WI given their more personal service and being less corporate as well as the better pricing. Thanks all.


Wow, how disappointing.  The idea that one visit a week costs the same as two visits makes absolutely no sense and is incredibly unfair, but what can you do.  I agree that dealing with the more local, smaller WI is far preferable to dealing with the impersonal corporate and out-of-state based WM, so we'll stick with them, but ouch.  


Elle_Cee said:

Wow, how disappointing.  The idea that one visit a week costs the same as two visits makes absolutely no sense and is incredibly unfair, but what can you do.  I agree that dealing with the more local, smaller WI is far preferable to dealing with the impersonal corporate and out-of-state based WM, so we'll stick with them, but ouch.  

The answer I got about the increase going up to the same amount for both one visit and two visits was an acknowledgement that yes, the two times a week folks increases were therefore not as high percentage wise but that is what they decided to do. One fee no matter once a week or twice a week. As for us, we are going to go with two visits figuring why not. The days change by the way. Wednesday for once a week; Tuesday and Friday for twice a week. The guy who does all of Maplewood is the nicest guy by the way. I will be sad when he ultimately retires.

Let's remember that for whatever reason there has not been a raise in 10 years per their note on the invoice. So yeah sticker shock but that is one of the main reasons.


We have Waste Industries and have paid $103 and change per quarter for 2 cans 2x week for a very long time. Ten years could be accurate.  New price is $132 per quarter.

I'm sure they heard how much Waste Management went up last year and finally had the guts to raise their own prices.


Elle_Cee said:

Wow, how disappointing.  The idea that one visit a week costs the same as two visits makes absolutely no sense and is incredibly unfair, but what can you do.  I agree that dealing with the more local, smaller WI is far preferable to dealing with the impersonal corporate and out-of-state based WM, so we'll stick with them, but ouch.  

Garbage share with another one-a-weeker?


Okokokok said:

Garbage share with another one-a-weeker?

Not sur you want to be without garbage collection service if your partner moves or makes other arrangements.  I seldom even have one bag a week but i still want the assurance that my garbage will be picked up when I have a full bag.  


joan_crystal said:

Not sur you want to be without garbage collection service if your partner moves or makes other arrangements.  I seldom even have one bag a week but i still want the assurance that my garbage will be picked up when I have a full bag.  

Not sure about WI but WM always had the option of garbage hold, such as when going on vacation.


Not my point.  Can you afford the garbage pick up on your own if your neighbor backs out?  if account is at your neighbor's address and your neighbor moves, you would still need garbage pick up and would have to open your own account at that time.  In that case, there might be a delay before the account could be opened. 


Okokokok said:

Garbage share with another one-a-weeker?

Great idea!


Elle_Cee said:

Wow, how disappointing.  The idea that one visit a week costs the same as two visits makes absolutely no sense and is incredibly unfair, but what can you do.  I agree that dealing with the more local, smaller WI is far preferable to dealing with the impersonal corporate and out-of-state based WM, so we'll stick with them, but ouch.  

1x v 2x per week.  The truck goes down your street, twice a week. That is where the expense is.  The tipping weight from your house is the same, unless you are planning to throw more stuff out "because you can."

grin


Formerlyjerseyjack said:

Elle_Cee said:

Wow, how disappointing.  The idea that one visit a week costs the same as two visits makes absolutely no sense and is incredibly unfair, but what can you do.  I agree that dealing with the more local, smaller WI is far preferable to dealing with the impersonal corporate and out-of-state based WM, so we'll stick with them, but ouch.  

1x v 2x per week.  The truck goes down your street, twice a week. That is where the expense is.  The tipping weight from your house is the same, unless you are planning to throw more stuff out "because you can."

grin

Actually Waste Industries likely goes down my "street" 3 times a week. Once on Wednesday for the one day a week folks and Tuesday and Friday for the 2 day a week folks. 

I did arrange for twice a week and it will start at the beginning of next quarter 4/1 since their system cannot make the adjustment once the quarter has begun, which it has: 1/1 to 3/31. 

FWIW Waste Industries besides being smaller, less corporate, has always had amazing customer service and Ray who basically does Maplewood on his own is a doll!


Oh, and the size of the container is also a factor in the pricing: There are three standard sizes in home containers. 


Formerlyjerseyjack said:

Oh, and the size of the container is also a factor in the pricing: There are three standard sizes in home containers. 

I really do not think that is correct in this situation or even relevant. But whatever....


wendy said:

I really do not think that is correct in this situation or even relevant. But whatever....

Then why did they ask what sized containers I was using? Ya see, the company is charged by Essex County Utility Authority on the weight of the material they "tip" (dump). The truck is weighed going in and out of the incinerator and it becomes a subtraction problem. The charge is $$$ x ton.

And where does that weight come from? Why it comes from us, the homeowners. Now the sanitation company isn't going to weigh each container we put out. So as the figuring goes, a gallon. weighs 8.5 lbs. Multiply that by the gallon capacity of the container, x # of pickups per week. Add the basic overhead, + profit and that is how the customer is charged.

I have attended several waste industry conventions and there are scales that could go on trucks to weigh the exact weight a customer is discarding. I don't know of any New Jersey companies that use such a system.  

Carry on.


Formerlyjerseyjack said:

wendy said:

I really do not think that is correct in this situation or even relevant. But whatever....

Then why did they ask what sized containers I was using? Ya see, the company is charged by Essex County Utility Authority on the weight of the material they "tip" (dump). The truck is weighed going in and out of the incinerator and it becomes a subtraction problem. The charge is $$$ x ton.

And where does that weight come from? Why it comes from us, the homeowners. Now the sanitation company isn't going to weigh each container we put out. So as the figuring goes, a gallon. weighs 8.5 lbs. Multiply that by the gallon capacity of the container, x # of pickups per week. Add the basic overhead, + profit and that is how the customer is charged.

I have attended several waste industry conventions and there are scales that could go on trucks to weigh the exact weight a customer is discarding. I don't know of any New Jersey companies that use such a system.  

Carry on.

 What you wrote above is irrelevant to the discussion. Go onto their website and see what it says for pick up in Maplewood. They CLEARLY define cans as 32 gallon. So of course they asked what size your cans were. 

I will carry on and leave a clear message to all.

I hope we are all settled with the service we like. Me, I am sticking with a more local family owned business where I know by first name the guy who does my pick up. That service is Waste Industries which had not raised their prices in 10 years. Have a fine week all.  smile


Two pickups a week, Waste Management, for the first quarter of 2025 is $247.95.

Time to investigate Waste Industries to see what they will cost.

Regards,

RCH


rch2330 said:

Two pickups a week, Waste Management, for the first quarter of 2025 is $247.95.

Time to investigate Waste Industries to see what they will cost.

Regards,

RCH

Should be $132, as FJJ mentioned up-thread.


rch2330 said:

Two pickups a week, Waste Management, for the first quarter of 2025 is $247.95.

Time to investigate Waste Industries to see what they will cost.

The WI bill we received two weeks ago for this quarter — one can, two pickups a week — was $120.

Our invoice did not contain the taxes that Wendy said had lifted her total to $130.65. Maybe they were an oversight in our billing, and maybe they’ll appear in a future quarter.



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