Optimum/Altice or Verizon Fios

I have never had to deal with Verizon in the 12 years I have had it here.  I think it has gone out once, for about an hour.

Of Optimum, you wrote, "They only value their new customers, not the old ones."  I can assure you that the same is true of Verizon/FIOS.  Like car insurance, the only way to get a good rate is to switch vendors occasionally.  What a stupid business model.

I used to work in the industry (regulatory end). Both have good products, both are lacking being able to be polite to their customers. I would say that Verizon edges out Optimum for their product, but a little less for their customer service. If you have Verizon for your cell phones though, you may be able to get a $10 a line discount if you bundle. Just make sure you've done your homework, don't let them tell you what you want. 

Thanks, all. I tried once more with Optimum and could only get $20 off, so I'm going with Verizon. At least I got a far better price ($70 less/mo. than Optimum's best offer) and I did get another $10 for having their cell service. Good to know that they have reliable service. Still, it's so frustrating to have to switch vendors to get a decent deal. I guess I'll be going through this again in another few years. 

I have had both, and believe that FIOS is a much faster, more reliable product than that which optimum provides. I'm now stuck with Optimum and miss FIOS every day.