Connection to Horizon BC- Anyone?

Anyone out here in SoMaland have a connection at HorizonBlueCross. Been
trying for a month to get a bill. Called a dozen time. Changed
individual policy from Silver Advantage to Omnia as of 1/1 but can't get
bill. Calls and emails go unanswered

Are you on Twitter or other social media? Sometimes putting s complaint out on one of these social media platforms gets results.

Thanks Judy3x. Will try that!

I'm sure you'll get a bill. I'm switching over today.

I believe that a payment by credit card (either online or by phone) can be made for the first month's premium.  I switched carriers for 2016 and handled the first premium this way.  Then when I received a paper bill, I confirmed with Horizon that they had my premium paid for January, which they did.

(I think they can debit a checking account, also, but I didn't choose that option.)

If you switch over from an existing plan there is no prepayment needed because they don't change account numbers. This is according to the rep I spoke with last week.

Did you go through your employer or a broker?  If so, they should be able to advise you on what if anything is needed at this point.

Thanks Joan, I went thru Horizon to the Marketplace. I keep emailing the sales associate who I dealt with at Horizon but get no reply. Just got an email from the Marketplace that I MUST pay for January before 1/1/16

Sending you good thoughts, Joan!

did the email give you any payment instructions?  you can try contacting the state insurance board, but they likely couldn't do anything immediately.

Librarylady, this information should help:

http://www.horizonblue.com/members/education-center/making-payment/easy-ways-pay

I don't think that the Marketplace does the billing, only the enrollment; the carrier handles the billing (at least from what I recall from earlier this year).

Thanks for all that info but unfortunately when I go to billing online it still has the old amount (for Advantage) and not the new amount (for Omnia). Grrrrrrrr

May be best to call the customer service number (I believe they are there until 6PM, so calling a bit later in the day may allow you to get through more easily), and try to straighten things out that way; perhaps they have not received the application from healthcare.gov or have not updated the information sent by healthcare.gov as of yet.

it won't show the new amount until the policy starts. 

So, on the Billing website, totally hidden (or maybe new since I never saw it before) there was a drop down menu behind the old account billing and lo and behold there was the new account. Paid it online there and was notified it would take 3-5 business days to register electronically (however 10 minutes later it was debited from my bank account) Let's see what happens next!

My request was received yesterday and is being handled by Karukavelrajan Therirajan.

fabulouswalls said:

My request was received yesterday and is being handled by Karukavelrajan Therirajan.

Otherwise known as "Bob". I am actually pleased that you got a real name. I hate it when they use phony ones.

The person I spoke to on the phone last week was very helpful and answered all my questions. Her name is Gayle aka Ijeoma Nwafili

I actually know a Ijeoma Nwafili  wonder if she's from South Orange?

librarylady said:

I actually know a Ijeoma Nwafili  wonder if she's from South Orange?

Call her Gayle and see if she answers.