The Grout Guy?

I called him about a month ago and didn't hear back. I got busy and decided to try again but now I don't see him in any of the searches or in the business directory. Does anyone have his number?


Love The Grout Guy! Here is the link to his page http://www.groutguynj.com



why do you love him?


the grout guy, brian mcauliffe i dont have his number w me at work but you can google him, he is out of chatham



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beppolina Aug 28, 2014 at 06:09pm
+1 for Grout Guy! he solved a big problem for us. 973-635-2446.


He is great - I have known him for years, before his grout guy biz. He is all about delivering good work. If you have trouble reaching him, LMK - posted some info from prior posts



Thanks all. My 4th try leaving messages and even posted my contact info on his website. So far, nothing.

Does anyone use anyone else for grout work?


Gee he must be very busy, I got a call back the same day. Made a date, he showed up did an outstanding job and saved us a huge headache and a lot of money!


He was just at our house last week so he's definitely around


Sir Grout is also quite good, but also busy. It took three weeks to get them out to give me a quote.


Sir Grout has a $500 minimum, so he's not the guy to call for small jobs.


Sir Grout was absolutely terrible on a simple tub re-caulking job, and when the tech came back for a do-over their "solution" lasted less than a month and the color didn't match. Heavy sales pitch for their tile cleaning product, too. Never again.

(I've heard only good things about the similar-sounding Grout Guy. Eschew the nobleman.)


he didn;t have a $500 minimum for me. maybe he liked me.


Robert_Casotto said:
he didn;t have a $500 minimum for me. maybe he liked me.

Maybe you won over the lady who answers the phone. She wasted no charm on me. grin


tell him you;re Irish maybe he;ll do it on th ehouse.

For just caulk -- One of Plungy's guys (Jose) did a great job of replacing the disgusting old caulk around my tub. It was a little more than $200, but given how long he spent hacking at it with a putty knife, I consider it money well spent.


Hey MOLers - Thought others could use a very current update on the "Grout Guy" - self-proclaimed "nicest guy around."

Just got off the phone with him. He called from Westfield to let me know that he was not going to be able to make our appointment for him to come quote our full-day grouting job. The day and time for our appointment today was of his choosing back on 6/26/15; the soonest time he had available to quote a job. During that call I asked when the soonest was that he would be able to DO the job and he said August 15th, so I put THAT on my calendar in anticipation of receiving a reasonable quote at today's appointment. Luckly, my husband did not plan to come home from work early to be at today's meeting, as he originally wanted to be at the meeting to review all the work we needed done, because less than half an hour before the appointment time today Brian called to let me know he was still at his job in Westfield since unexpected additional work needed was discovered on the job, blah blah blah, has to go to Long Island tonight, can't come later today. Long sad, story short, with less than 30 minutes notice of an appointment that during rush hour is well over a 30 minute drive from West Orange, he said he had to reschedule.

He then told me he was really really busy and wasn't sure when he'd be able to ever get here to quote the job. I reminded him that we already had the date for the job to be done, and that he would need to quote it first, and he asked what the date was. I told him and he claimed that because August 15th is a SATURDAY that he couldn't possibly work on that day. I responded that I didn't make the date up and that it was the date HE said was the soonest day he could do a full day of work in West Orange. He claimed oops and let me know the current reality is that he can't schedule a date to be here "until sometime in September."

I told him that I thought his extremely late call regarding "rescheduling" today's appointment was incredibly rude to me since he clearly would have known well before now that there was no way he would make the appointment if it was due to not being able to finish in time at his Westfield job. While I was trying to let him know that I thought he was rude to me and my time and what the online consequences would be, he kept talking over me, clearly not interested in a word I had to say, which I also told him was very rude. He then told me he didn't think we'd be able to work together. (Surprised he thought that needed to even be said out loud at that point!)

Enough of this negativity. This guy is way too busy, very likely because of all the kudos he has received on MOL. Feeling like we dodged a bullet from some irresponsible rude handyman!

Buyer beware.

Did I say he was RUDE?! cheese


Well I finally got hold of him and scheduled two jobs in August.

He was extremely pleasant in person and on the phone and apologized profusely for not returning my call. The day he was here (last Monday? Tuesday?) he told me he was heading to LI because his brother had gotten into a terrible car accident and had to be medivac'd to the hospital.

I'm hoping for the best. He has such great reviews on this site.


We used Grout Guy after a plumber did a terrible job installing a fiberglass tub -- plumber didn't bolt the tub to the studs but had subcontractor cover it over with marble tiling. So the tub was mysteriously leaking. Plumber waffled and equivocated. We did NOT want to pull out all of that marble (not to mention the glass shower surround) and redo everything. Grout Guy figured out the problem right away, pulled out all the crappy caulk the subcontractor had used, and regrouted everything. [Yeah, this still doesn't solve the not-bolted-to-the-wall problem, but whatever.] The tub hasn't leaked now for a year and a half. I'm sorry you had such a negative experience, @pdg -- mine is an example though of how what might have seemed like a straightforward & quick job turned into a couple of hours' worth of work because Grout Guy had to diagnose and then repair a crappy job by someone else.

Anyway I am sorry that you had such a rude and negative experience and I hope you get your repairs solved soon.


Hey, I don't dispute that they guy can grout tile when he shows up. Unfortunately, I would not know!

My experience is that he is:

* apparently a total FLAKE (he was clearly consulting a calendar when he called me back in June to schedule these appointments, especially for the work date in August.). He chose both the quote date and time and the actual work day in the same phone call. He either changed his mind about wanting to take on work on a Saturday, or he completely forgot that he made the decision to work for us on that Saturday. I find it hard to believe that he didn’t write down the 8/15 commitment, since he clearly wrote down the quote date.

* INCONSIDERATE – he didn't bother to call me as soon as he realized he would not be able to make the 5pm appointment. No way would he have made it here from Westfield in 30 minutes if he were planning to leave at 4:35 when he called. This selfish disregard for my time and plans for the rest of my day is inconsiderate and unprofessional.

* DISORGANIZED and UNRELIABLE - I knew shortly after the conversation began that he was going to blow off our appointment, and as he finished up with all his reasons, he said he “would have to reschedule.” I said, fine, when can you come. Then he sort of whined that he was super busy and had no idea WHEN he'd be able to get here. (Who calls a customer to "reschedule" without having a reschedule date and time to suggest?)

I was still very polite and calm - judged him an inconsiderate flake at that point, but still wanted to get the work done – so I reminded him that we already had a date for the work on the calendar and said he would need to quote the job before then. He said OH, we do?! what is the date, and I told him and he said he was checking his calendar and THEN he claimed he must have made a mistake, probably didn’t check his calendar when he suggested it, etc. (What professional suggests a date for work without actually checking their calendar?! Remember, he had called ME to make these appointments! I was a passenger in a car at the moment and my husband heard every word of my side of the conversation that day.)

After that I was really annoyed and asked when he WOULD be available to do the work and he said he was busy until mid-September. Then I was angry and decided I did not want someone who had wasted so much of our time (WEEKS, during which someone else may actually have already finished the work!) doing any work in our beautiful home. I decided to let him know that I found out about him through all the public praise on MOL and that I planned to be share my very unpleasant experience with him on MOL. While I tried to speak, he continuously spoke over me, presumably objecting - if you've ever had anyone do this to you, you know that when you both are talking neither of you hears anything but your own words and the noise of the other person’s voice. I told him he was being very rude by talking over me and said that I hadn’t talked over him and he should give me the courtesy of listening to me. I tried again, and think I may have had a few uninterrupted words, when he started it again. I stopped and asked him if he had heard anything I said, and he said he did. Then he said he didn’t think we would work to together. I said I completely agreed, but said I would definitely be posting on MOL because he should not have such a pristine reputation on MOL when this is how he treats a new customer.

So, while I’m happy for all you lucky people who he has managed to satisfy his commitments for, not everyone’s experience is the same. I think it is unlikely that I am the first customer Brian has blown off in this way. Had someone posted an experience similar to mine, I would have thought twice before contacting him in the first place, so I feel an obligation to share my own experience. I have always valued MOL referrals very highly, and have always been happy to share my own referrals in return. I sure wish my experience had been like those above – I happily would have added my own praise to the choir of very loyal fans.

Instead, I STILL have to try to find a reliable professional to repair the grout in our home. Thought I had done that back in June, but I was misled.


Grout Guy was nothing but responsible for me, did good work and, in fact, we'll be using him again real soon.

Brian was here yesterday working on two bathrooms and they look great! Should have taken before and after pics but the job wasn't that intense. He was pleasant, neat (as could be) and my boys dug the "funky 70's music" he played while working. LOL! He'll be back the end of August to do one more bathroom for me. So far, I'm very pleased.


Has anyone ever had their grout dyed? My white is filthy.


@krugle

I know this was from a couple of years ago, but I just used Grout Renew (picked it up from Home Depot) on my old white floor grout to color and seal it. I decided to change the color of the grout from a very dirty white to a dark gray (my tiles are off-white). The Grout Renew does come in white shades and other colors as well. I used a paint brush to paint it on, and some accidentally dried onto my tiles. After some experimenting, I found I could scrub the dried Grout Renew off the tiles fairly easily with Mr. Clean Magic Eraser. (I wore gloves for all the parts of this process. The good news was no stinky fumes).



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