Any opinions out there on better internet/phone/cable service - Comcast's xFinity or Verison's FIOS.

My only experience has been Verizon’s FIOS si I can’t compare but it’s  been pretty trouble free for the many years I’ve had it

i feel like I get more TV for the price with FIOS, but customer service with both is deplorable...even after a senior lady bashed in Comcasts computers because they acted like a$$es, attitudes haven't changed.

when I had comcast, my landlord went out a lot.

I have received really good customer service with FIOS.  Can't comment about Comcast since I haven't used them for many years.

FIOS tech support is kind of a mixed bag. I have found their on-site technicians generally to be very, very good. Their over-the-phone tech people, however, are often not so great. That being said, I've had only rare problems with FIOS in recent years, which is a big improvement over many years ago.

A couple of weeks ago, I lost service. The phone tech had me on the phone for an hour, much of it spent on hold, while I ran around trying various things that she suggested. Finally, she decided the problem was with the ethernet cable. I suggested she send a technician, which she did the next day (fastest ever!). The technician diagnosed and fixed the problem in five minutes. It had nothing whatsoever to do with the ethernet cable.

I was always a diehard Verizon customer.  I decided to make the switch - one reason is the I don't use much data on our cell phone (under a gig) and get the now for $12/month.

The comcast guy also replace all of our wiring - which may have been a cause of some of our previous glitches.

I was also a big Tivo guy - but love the comcast DVR.

And one of my favorite things is their voice remote along with the integration of Netflix and Amazon Prime into the box.

In order to add a comment – you must Join this community – Click here to do so.